Products purchased through the Gentalking party can be returned within 30 days of purchase and receive a full refund or exchange within one week. Note that returned items must be unwearied, unwashed, not damaged, unused, and retain all original labels.

A small number of large discount items may be classified as clearance items, and clearance items are not refundable, exchange or store-specific credit card payment services.

Gentalking is not responsible for the shipping costs incurred by international returns. We recommend that you choose the most cost-effective, traceable delivery method when you return.

Please note that after receiving the return, we need 3-10 business days to process. After processing your return and completing your refund, you will receive a refund confirmation email from us. Refunds take a few hours to appear on your credit card account. It depends on the financial institution to which your credit card belongs.